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Apply Customer Experience principles to your own successful CX career
Excellent Customer Experience is made up of six emotional drivers according to The CX Academy which drive customer advocacy, repeat...
gemmarabbini
Jul 7, 20234 min read
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Why am I being constantly overlooked for promotion?
Oh it’s frustrating!!! You feel like you’ve done ALL the things – the overtime, the volunteering for extra responsibilities, organised...
Gemma Rabbini


Coaching in organisations after a restructure
Since October 2024, there are many businesses cutting their costs with the recent tax increases for employer NI, and business rates as...
Gemma Rabbini


Why being a mum actually IMPROVES your CV
So many women I speak to almost ‘write off’ their maternity leave. Actually, maternity leave offers a unique opportunity to develop a...
Gemma Rabbini
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