Apply Customer Experience principles to your own successful CX career
Excellent Customer Experience is made up of six emotional drivers according to The CX Academy which drive customer advocacy, repeat...
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Gemma Rabbini
How you’re undermining your potential every day (and what to do about it)
Many people (especially women) undermine their potential daily, often without even realising it. It’s a common issue across various...
Gemma Rabbini
What to do when you're totally stuck in a career rut
I see many people stuck in a career rut – it can be frustrating, overwhelming and demotivating. Often the issue has been going around in...
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What one question can you ask yourself to improve ANY situation?
We all get those days when we have inner self talk, we doubt ourselves and sometimes even start to believe the voices in our heads. I’d...
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